Introduction
Your satisfaction matters to us. If you are not completely satisfied with a purchase from www.mag1.eu, we are here to help.
Return period
Items may be returned within 14 days of receipt. We cannot accept returns beyond this period.
Return conditions
The item must be new and unworn.
The item must be returned in its original packaging.
Proof of purchase, such as a receipt or order confirmation, is required.
Return procedure
Contact our client service by email or telephone to tell us that you wish to return an item.
Pack the item in its original packaging and include a copy of your proof of purchase.
Send the item to the address above. We recommend a tracked shipping service, as we cannot be held responsible for items lost in transit.
Once the item has been received and inspected, we will proceed with the refund.
Refunds
The refund will be issued through the original payment method within 14 days of receiving the returned item.
Damaged or defective items
If an item arrives damaged or defective, contact our client service immediately. We will replace it or issue a full refund.
Contact
For questions or concerns about our returns policy, contact us at the address above or through our website.